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Define, create or reengineered

Process

A standard definition of a process is a series of actions or steps taken to achieve a particular end. Due to working in a multiple-disciplines career, the processes change depending on the type of work being done, whether it is user experience work or eLearning development.

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Journey mapping

Journey mapping is the process of creating a customer journey map, a visual story of your customers' interactions with your brand. 

Wireframing

A wireframe is commonly used to layout content and functionality on a page which takes into account user needs and user journeys.

Content strategy

Content strategy defines how we will improve and evolve our content substance, structure, workflow and governance.

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 © 2021-2023 Steven Adrian

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